Lessons learned from consultations

As a council, we regularly consult our citizens on statutory and non-statutory activities and have learned some useful lessons that will help you ensure your consultation is effective. Tips in brief People are busy. There are lots of demands on their time and on their attention. To motivate people to respond, your consultation must: Be […]

Getting results

Getting some basics right will help you get a good level of response to your engagement exercise. Showing people that the council puts the time they take to answer a consultation to good use is also key in encouraging people to continue answering council engagement exercises. Here you will find information on steps you can/must […]

How to carry out a consultation

Services who carry out consultations are often trying to reach the same people (residents and employees). Given how busy everyone is, it’s important that we do all possible to avoid consultation fatigue which will happen if we overload the same people with consultation requests. To help avoid this, we are working on producing a consultation […]

Doing what works

So we can all do more of what works and less of what doesn’t, we have pulled together a list of good practice points, learned through experience. As a council, we regularly consult our citizens on statutory and non-statutory activities and have learned some useful lessons that will help you ensure your consultation is effective. […]

Online equality content guidance

As part of delivering on an “equally safe” national requirement, the council has to take action to ensure that its on-line content supports this priority: “Women and girls are safe, respected and equal in our communities; women and men have equal access to power and resources.” If you produce information for the council’s website, intranet or […]

Present for everyone

Giving a powerpoint presentation? Tips on doing it well Brief and to the point A picture paints a thousand words These phrases sum up two key elements in what makes a powerpoint presentation effective. We are all very busy, with lots to think about and remember. It’s the same for the people listening to you. […]

Plain English – getting your point across

Many of us spend time writing reports, emails or letters as part of our day to day work. Sometimes we use language that is clear to us but less clear to others who do not work with us. Using Plain English will help you make written communication as useful and effective as possible by: Making […]

Writing for the web

To attract people to your web page and get your message across, remember these key points: People don’t read web pages – they glance over them for information that grabs their attention Your pages have to be “find-able” for people even to glance over them   Grab attention When you’re writing for the website, think of a […]