Business Model Canvas
You can use this to map, discuss, design, and invent new business models and visualise the results.
Benefits realisation
Makes sure the potential benefits are achieved.
Value versus Effort matrix
Helps teams to visualise and communicate ideas or priorities by mapping them over two axes on scales of High to Low.
Tomorrow’s news
Imagine you are in the future and successfully completed you service design. Now write a news story about the positive effects it has had.
Pop-up research
It is about taking your research to the people you wish to engage with, rather than relying on them coming to you. It is not about which research methods you use.
PDSA cycle
The Plan-Do-Study-Act cycle to conceptualise the process of continuous and iterative improvement.
Open user interviews
An interview with a user which is done in an open and transparent manner, where the user can see what you are writing down.
Observations
Information is gathered about people’s behaviour through watching how they navigate through a process / service journey, highlighting any areas where they experience difficulties.
Fisher’s transition curve
Provides an insight to how individuals respond to change.
Customer journey mapping
Enables you to track and describe the experience of the customer against their expectations and what you aspire to provide.