ABC Avalanche

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Overview ABC Avalanche is a tool to help you solve the problem you have identified by using letters of the alphabet to generate ideas. It can help to stimulate creativity and start discussions. Also known as The tool Why use it When to use it How to use it Either: Work logically through the alphabet, […]

Benefits realisation

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Overview Benefits realisation makes sure the potential benefits of a project or programme of change are achieved. Benefits realisation helps you identify, define, measure, and monitor the improvements you make when carrying out improvement or change projects. Also known as The tool Stages of a project Questions you need to ask Benefits review plan Stages […]

Brainstorming

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Overview Brainstorming is a tool for helping to generate ideas relating to a specific question or issue. Also known as Thought showering The tool Alex F Osborn is credited as being the originator of the brainstorming concept. According to Osborn, two principles and four rules should be borne in mind when brainstorming. Principles Defer judgment. […]

Business Model Canvas

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Overview Business Model Canvas is a way to visualise your business. You can use this to map, discuss, design, and invent new business models. Also known as The tool The tool can be used to describe, design, and develop a service. The canvas breaks the business down into chucks that help you to visualise the […]

PDSA cycle

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Overview The Plan-Do-Study-Act (PDSA) Cycle is used to help conceptualise the process of continuous, and iterative, improvement. Also known as Deming cycle. Improvement cycle. Plan-Do-Check-Act (PDCA) cycle. The tool The model ensures impacts of incremental improvement actions are monitored, measured, learned from, and responded to in appropriate ways. The four stages of the cycle are […]

Pop-up research

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Overview Pop-up research is more about where you gather information / carry out your research than it is about the research methods you choose to use. It is about taking your research to the people you wish to engage with, rather than relying on them coming to you. Also known as The tool The template […]

Planning pizza

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Overview The planning pizza template is a project planning tool which is designed to be used in a collaborative environment and helps to sort ideas for project implementation into themes. Also known as The tool The template (developed by the Service Design Academy), helps to structure co-design activities when planning how to put ideas into […]

Open user interviews

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Overview This is an interview with a user which is done in an open and transparent manner, where the user can see what you are writing down. Also known as Cheerful chats (Service Design Academy) The tool Maybe Cheerful chats gives a warm, cuddly, informal feeling, but open user interview gives more of a sense […]

Observations

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Overview Information is gathered about people’s behaviour through watching how they navigate through a process / service journey, highlighting any areas where they experience difficulties. Observation can provide new insights, additional to those related during workshop discussions. Also known as The tool Observation may be: Participatory In participatory observation you interact with the user as […]

Five Ws and H

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Overview Five Ws and H is a checklist to make sure that, as you develop a new project or idea, you consider a range of questions. Also known as The tool The Five Ws and H refer to: Who?  What? Where? When? Why? How Why use it When to use it How to use it […]