Problem trees

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Overview [KS – do we need this? – there are others where they have different names, but we’ve not has a separate page for them]  Also known as The tool Why use it When to use it How to use it Strengths Weaknesses Similar to Tree diagram Use in conjunction with Complemented by Example(s) Additional […]

Affinity map

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Overview Affinity mapping is a fancy name for grouping together sets of similar ideas/themes, for example ideas captured on post-it notes from a brainstorming exercise. It’s like someone has decided to give something that you will probably do as a matter of common sense a fancy name. Also known as Affinity diagram. Affinity chart. K-J […]

Cultural web

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Overview The Cultural Web is a change management tool, which compares ‘as is‘ with ‘ what we would like it to be‘. Also known as The tool The Cultural Web (developed by Johnson and Scholes) identifies six interrelated elements, which when examined, allows users to understand: Organisational culture. Barriers to change. What adaptations to the […]

Cause and Effect analysis

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Overview Cause and effect analysis is a discovery tool used to identify possible causes of a problem so they can be removed, ensuring the problem won’t happen again. Also known as Root cause analysis The tool Information is gathered in a group setting or workshop. Members of the group should be recruited so that multiple […]

Business Model Canvas

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Overview Business Model Canvas is a way to visualise your business. You can use this to map, discuss, design, and invent new business models. Also known as The tool The tool can be used to describe, design, and develop a service. The canvas breaks the business down into chucks that help you to visualise the […]

Brainstorming

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Overview Brainstorming is a tool for helping to generate ideas relating to a specific question or issue. Also known as Thought showering The tool Alex F Osborn is credited as being the originator of the brainstorming concept. According to Osborn, two principles and four rules should be borne in mind when brainstorming. Principles Defer judgment. […]

Empathy map

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Overview Empathy maps are tools which help to sum up and display the needs of users and stakeholders. They are visualisations of what we know about particular types of users. They can be used to: Create a shared understanding of user needs. Enable decision making.   Empathy maps can capture the experience of one particular […]

Benefits realisation

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Overview Benefits realisation makes sure the potential benefits of a project or programme of change are achieved. Benefits realisation helps you identify, define, measure, and monitor the improvements you make when carrying out improvement or change projects. Also known as The tool Stages of a project Questions you need to ask Benefits review plan Stages […]

Blue-sky thinking

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Overview Blue-sky thinking describes: The activity of trying to find completely new ideas. A way to generate creative ideas that are not limited by current thinking or beliefs. Also known as The tool Blue-sky thinking isn’t a tool. Rather, it’s a way of focussing your thoughts so you come up with ideas about how something […]

Brainwriting

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Overview Brainwriting helps you to understand people’s initial thoughts and knowledge about a particular issue or problem. Also known as Knowledge capture. The tool Why use it Using the method can highlight where gaps in knowledge exist and can be used to identify areas which require further research. When to use it How to use […]