Problem statement

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Overview TBA Also known as The tool Why use it When to use it How to use it Strengths Weaknesses Similar to Use in conjunction with Complemented by Example(s) Additional information

ABC Avalanche

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Overview ABC Avalanche is a tool to help you solve the problem you have identified by using letters of the alphabet to generate ideas. It can help to stimulate creativity and start discussions. Also known as The tool Why use it When to use it How to use it Either: Work logically through the alphabet, […]

Blue-sky thinking

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Overview Blue-sky thinking describes: The activity of trying to find completely new ideas. A way to generate creative ideas that are not limited by current thinking or beliefs. Also known as The tool Blue-sky thinking isn’t a tool. Rather, it’s a way of focussing your thoughts so you come up with ideas about how something […]

Brainstorming

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Overview Brainstorming is a tool for helping to generate ideas relating to a specific question or issue. Also known as Thought showering The tool Alex F Osborn is credited as being the originator of the brainstorming concept. According to Osborn, two principles and four rules should be borne in mind when brainstorming. Principles Defer judgment. […]

Brainwriting

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Overview Brainwriting helps you to understand people’s initial thoughts and knowledge about a particular issue or problem. Also known as Knowledge capture. The tool Why use it Using the method can highlight where gaps in knowledge exist and can be used to identify areas which require further research. When to use it How to use […]

Cultural web

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Overview The Cultural Web is a change management tool, which compares ‘as is‘ with ‘ what we would like it to be‘. Also known as The tool The Cultural Web (developed by Johnson and Scholes) identifies six interrelated elements, which when examined, allows users to understand: Organisational culture. Barriers to change. What adaptations to the […]

Fast idea generator

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Overview The fast idea generator prompts you to think up as many answers as you can by looking at an existing concept, problem or opportunity, and then, using prompts, compare what happens now with what would happen if you changed the rules. Do not worry whether your idea seems silly because the more ideas you […]

Five Ws and H

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Overview Five Ws and H is a checklist to make sure that, as you develop a new project or idea, you consider a range of questions. Also known as The tool The Five Ws and H refer to: Who?  What? Where? When? Why? How Why use it When to use it How to use it […]

Problem framing

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Overview The purpose of the problem framing activity is to help you focus on and define the problem you want to concentrate on during your service design journey. Also known as The tool Problem framing enables you to articulate the specific problem you want to address and the problem statement template provides you with a […]

Reframing canvas

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Overview Reframing is an approach to identifying problems designed to help you think about them in different ways and thereby widen the range of possible solutions. Also known as The tool Problem framing enables you to articulate the specific problem you want to address and the problem statement template provides you with a template that […]