Planning a new service

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Preparing for service design Discover Define Develop Deliver Follow-up   7S model 7S model Planning pizza Back Casting Planning pizza Service blueprint    

Back Casting

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Overview Back Casting is a project planning tool which helps you work backwards from how a new service should look, to help you figure out what needs to be done to implement it. Also known as The tool Back Casting can be used to help create a visual timeline. Starting at a future date, when […]

Planning pizza

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Overview The planning pizza template is a project planning tool which is designed to be used in a collaborative environment and helps to sort ideas for project implementation into themes. Also known as The tool The template (developed by the Service Design Academy), helps to structure co-design activities when planning how to put ideas into […]

Service blueprinting

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Overview Service blueprinting helps you visualise the full processes and infrastructure required to deliver a service. Also known as The tool  Originally developed by Lynne Shostack (Harvard Business Review, 1984), service blueprinting helps you visualise the full processes and infrastructure required to deliver a service. A service blueprint shows all activities which happen at each stage […]

7S Model

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Overview The 7s Model is an organisational analysis tool and it can be used to compare ‘as is‘ with ‘how we want to be‘. Also known as The 7S Framework McKinsey 7S Framework The tool The model assumes that there are seven interrelated elements which need to be in alignment for an organisation, team or project […]