Council website gets a glow-up

Holding a tablet

Argyll and Bute Council’s new-look website now makes it even easier for residents, businesses and visitors to access information and keep up to date with all the latest news.

The new website offers the same huge range of online services as before, as well as some new ones, to make connecting with the council quick and convenient.

By logging on to the website, you can make secure online payments at any time of the day or night using the online “Pay It” service for:

  • Council Tax,
  • Parking tickets
  • Non domestic rates
  • Council invoices for services such as Telecare
  • Planning applications
  • School Meals 

The  website also has a number of “Request It” and “Report It” functions that allow people to report lighting and road faults; tell us if they have moved house; make and comment on planning applications; order a new bin; change the name of their house; or request a copy birth certificate. The My Council section is the gateway to a host of council information from current fees and charges to all the papers from council and committee meetings and councillor related information.

One of the most well used functions is the Bin Collection information resource, which has a postcode based search. For customers who prefer to use smart speakers, they can sign up to this service for their home in Argyll and Bute and can even ask the speaker to set a reminder for when their bin day has come. Two other popular resources are the A-Z of social care resources and A-Z of licences and permits needed by law to carry out certain activities.

The website allows you to sign up to our “Keep In The Loop” service, which keeps you up to date via text or email about disruptions, service changes, events and news. It also enables you to engage with the council by taking part in consultations and surveys. You can hear from the council’s Chief Executive Pippa Milne on a wide range of topical subjects in Pippa’s Podcasts.

The site also has a Digital Assistant called Abbot, web chat and improved search function, to help you get the information you need around the clock, and if you are planning a journey, you can even check the roads before you go by taking a look at our roads cameras.

The Council’s Policy Lead for Economic Growth, Communities and Customer Services, Councillor Alastair Redman, said: “The new streamlined website not only looks great, it offers a huge variety of resources that could save you time and money.

“We are committed to delivering new and useful digital services, and our website makes it even easier to navigate these. I would urge everyone to have a look at the new site to see how it can benefit them. Visit www.argyll-bute.gov.uk .”

The Council’s Web Team is always keen to improve the content and usability of the website, so constructive feedback is very welcome.

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