Liberty Create

Liberty Create Overview

  • A “design studio” to allow existing processes to be analysed and improved or new processes to be designed from scratch with an intuitive interface
  • A “low code” application builder that allows the team to self-build applications and modules without the need to procure them from vendors or employ coders and with access to accelerators (pre-built modules and widgets for common functions)
  • Workflow and caseload management capability with alerts and action triggers
  • Easy and practical integration with third party and self-built systems; particularly CSC systems for seamless contact management and request fulfilment
  • Real time reporting and analytics and historic management information dashboards
  • An enterprise licensing model to permit it to be used as a corporate resource
  • Initial professional services support to allow rapid skills transfer and thus early returns on investment
  • Excellent security and GDPR compliance standards
An informational diagram titled Digital Innovation. Artificial Intelligence - chatbots/voicebots, translation, agent assistance, automated call summarisation, sentiment analysis, voice authentication. Analytics - global analytics of agent performance. Omni-channel platforms - cross platform support, intelligent agent distribution across platforms. Intelligent process automation - application integration, task automation, process improvement identification, process automation. Collaborative and hybrid work tools - agent home working at the desktop. Online portals and mobile apps - online self service, customer driven authentication and routing.

Studios within Liberty Create

Build Studio

Provides all the capabilities required to build robust applications in one place. You can access all the tools from a single interface with easy drag-and-drop editing and setup.

Code Studio

This tool lets you expand Liberty Create by building custom extensions, plugins, and business logic. Using JavaScript and Vue, you can add new features like custom processors, themes, and page components. With many built-in functions available, you can make the most of your application’s potential.

Test Studio

Built-in tool  that helps you easily make automated test scripts. These scripts check your app for problems and help keep it stable and high-quality. With Test Studio, you can interact with your app’s interface, record what you do, and then run those actions as tests later to make sure everything still works.

Monitor Studio

Monitor Studio is accessed via the Interface menu. It enables users to monitor the performance of an application, allowing them to dig deeper into any errors and issues with an application to find the problem and fix it.