Back Casting
A project planning tool which helps you work backwards from how a new service should look, to help you figure
Benefits realisation
Makes sure the potential benefits are achieved.
Business Model Canvas
You can use this to map, discuss, design, and invent new business models and visualise the results.
Customer journey mapping
Enables you to track and describe the experience of the customer against their expectations and what you aspire to provide.
Fisher’s transition curve
Provides an insight to how individuals respond to change.
Observations
Information is gathered about people’s behaviour through watching how they navigate through a process / service journey, highlighting any areas
Open user interviews
An interview with a user which is done in an open and transparent manner, where the user can see what
PDSA cycle
The Plan-Do-Study-Act cycle to conceptualise the process of continuous and iterative improvement.
Planning pizza
A project planning tool which is designed to be used in a collaborative environment and helps to sort ideas for
Pop-up research
It is about taking your research to the people you wish to engage with, rather than relying on them coming
Process mapping with Liberty Spark
A project planning tool which is designed to be used in a collaborative environment and helps to sort ideas for
Service blueprinting
Helps you visualise the full processes and infrastructure required to deliver a service.
Stinky fish
Enable the sharing of concerns participants may have related to the overall theme of the workshop.