Desktop research helps to set the scene for the service design that you are going to do. It can be used as part of the preparation for service design, or as part of the discovery phase.
Also known as
Preparatory research can help you frame the questions you want to ask later on in the discovery phase.
Desktop research carried out as part of the discovery phase gives you the chance to find out what other people have done in a similar field.
When looking at the work other people have done, take care to:
- Check the work is still relevant.
- Reference the original source of the material you are using.