4. Develop – My Council Works

An organisational analysis tool and it can be used to compare ‘as is’ with ‘how we want to be’.

Help you solve the problem you have identified by using letters of the alphabet to generate ideas stimulate creativity and

Makes sure the potential benefits are achieved.

A tool to help generate ideas relating to a specific question or issue.

You can use this to map, discuss, design, and invent new business models and visualise the results.

Enables you to track and describe the experience of the customer against their expectations and what you aspire to provide.

The fast idea generator prompts you to think up as many answers as you can by looking at an existing

Provides an insight to how individuals respond to change.

A checklist to make sure that, as you develop a new project or idea, you consider a range of questions.

Information is gathered about people’s behaviour through watching how they navigate through a process / service journey, highlighting any areas

An interview with a user which is done in an open and transparent manner, where the user can see what

The Plan-Do-Study-Act cycle to conceptualise the process of continuous and iterative improvement.

A project planning tool which is designed to be used in a collaborative environment and helps to sort ideas for

It is about taking your research to the people you wish to engage with, rather than relying on them coming

A project planning tool which is designed to be used in a collaborative environment and helps to sort ideas for

Encourages creativity and lateral thinking in developing solutions to problems.

An idea generation tool designed to help generate solutions to clearly defined problems and visualise them around the problem.

Enable the sharing of concerns participants may have related to the overall theme of the workshop.

Imagine you are in the future and successfully completed you service design. Now write a news story about the positive

Helps teams to visualise and communicate ideas or priorities by mapping them over two axes on scales of High to