Employee Assistance Programme

Balancing everyday life with the requirements of work and home can create pressures for all of us. With effect from 5th January 2024 we are pleased to advise that we are launching our new Employee Assistance Programme, provided by UNUM, Help@Hand, which provides independent, confidential support and information to all employees and eligible family members.

These services are available as

1.     24/7 free confidential helpline – telephone: 0808 304 3698

2.     The Help@Hand App – total health and wellbeing support.

Being covered by the company’s Unum group insurance policy means that you and your eligible family members (partner and children up to 18, or 24 if in full-time education) can now use Help@hand and benefit from a range of high-quality health and wellbeing services.

With 9 in 10 users who booked appointments were happy with their experience – download today for immediate access to a range of support.

 What’s included?
  • Total health and wellbeing, all in one easy-to-use app. Including:
  • Unlimited mental health support (for mild to moderate issues) from qualified mental healthcare professionals.
  • 24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you
  • A fully integrated Employee Assistance Programme, including a 24/7 helpline for emotional and practical support, as well as financial and legal support and advice for managers
  • 360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
  • Physiotherapy — eight sessions a year shared between you and your partner
  • Medical second opinions
  • Savings and discounts for savings on weekly costs
  • On-demand wellness content, plus a Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing. 
  • All you need to do is follow these easy steps to get started:
  • Contact wellbeing@argyll-bute.gov.uk for the secure PIN code, you will need this to register for services with the App
  • Go to the App Store or Google Play and download the Help@hand app.
  • Log in using the unique Argyll and Bute Council PIN code (as above).
Getting started help at hand

To watch a webinar from UNUM on the new EAP service, including a demonstration on how to register for all the services available, follow the link to a recording of the webinar on 22/02/2024.

Wellbeing webinars – My Council Works