About the HROD Helpdesk
From February 2026 a new HROD Helpdesk was introduced as part of the HR Digital Project, using better digital options to improve our service to you. The new online form is designed to make it easier for customers to submit enquiries to Human Resources and Organisational Development (HROD). The form has replaced multiple email addresses and helps us direct your enquiries to correct team.
Over the coming months we will be developing further improvements and functionality with the new Helpdesk system.
Thank you for your support.
HROD Enquiry Form
You can use the online form to submit enquiries about topics such as: employee and manager relations advice, leave and absence queries, contracts, HR systems support, retirement, training and reporting. A full list of all enquiries can be found in the next section below.
Ask your enquiry via the HROD Helpdesk enquiry form below:
To help us process your enquiry as quickly as possible, please select the most appropriate reason for contact and submit one enquiry per submission.
We welcome your feedback regarding the HROD Enquiry Form. If you have any suggestions or ideas, please share them via the user feedback form.
What specific enquiries can I submit?
Employees are all workers within the Council, and this should be used for any personal enquiry.
For enquiries about employee(s) you manage or regarding your manager position, please use the Manager section.
Accordion Content – leave blank – this is hidden.
Contract or Service Query
- Error in contract/ contract query
- Request for employee contract/ continuous service dates
Employee Relations Advice (Procedures)
- Disciplinary Query
- Grievance Query
- Maternity/Paternity/ Adoption Procedure Query
- Redeployment Query
- Redundancy Query
- Other Employee Relations Advice on Procedure
HROnline/iTrent
- Logging-in via Multi-Factor Authentication
- Logging in via Single Sign-On
- Time & Attendance (e.g – incorrect annual leave/ flexi-time record)
- Updating incorrect employment details (e.g- work pattern, Line Manager, job-title)
- Other HROnline Query (not answered in Guidance)
Leave/Absence Query
- Annual Leave/ Public Holiday Query
- Authorised Leave (e.g – Bereavement, authorised DR appointment, Carers Leave, FAM7, etc.)
- Career break
- Maternity/ Paternity/ Adoption Leave
- Sick Leave Query
- Other Leave Query (e.g – employee taking personal time off)
LEON
- LEON/ E-Learning (develop new course) Query
- LEON/ E-Learning (existing course) Query
- LEON Access Issue
Request for Ad-hoc Report in HR Data
- Ad-hoc Reporting Request
Retirement
- Request Flexible Retirement
- Request to Retire
Training
- Apprenticeships
- Corporate Webinars/Seminars
- Digital Champion
- Equality in Work Query
- Work Performance Query
- Other Training Query
Wellbeing
- Help at Hand Query
- Other Wellbeing Query
As a manager, you can use the online form to submit enquiries about the following topics:
Employee Contract or Service Query
- Request for Employee Contract or Continuous Service Data
Employee Leave Advice (if your employee has time & attendance discrepancies (My Time within HROnline), please ask them to go to your local Flexi-admin officer)
- Sickness absence query
- Authorised Leave query (e.g – Bereavement, authorised DR appointment, Carers Leave, FAM7, etc.)
- Annual Leave/ Public Holiday Query
- Unpaid leave (e.g. employee taking unpaid leave to attend a wedding)
- Career break
- Maternity/Paternity/Adoption Leave Query
HROnline/ iTrent (if your employee has issues with logging-in, or position details in their HROnline portal, please ask them to raise a ticket through the HROD Enquiry Form directly)
- MyTeam Structure issues in HROnline
- Redirection of Claims in HROnline (for when you as a Line-Manager or on Annual Leave for approvals to be temporarily relocated)
Manager Employee Relations Advice
- Disciplinary
- Grievance
- Performance
- Redundancy
- Supporting Attendance Meetings
Talentlink
- Creating an Account
Benchmarking Request
- Request on A&B Council’s procedures or processes
Confirmation of Employment Request
- Request for employee’s continuous service dates (please provide NI Number & employee name)
Recruitment
- Apprenticeships
- Error in Accessing MyJobScotland
- Error in Contract
- General Recruitment Query
- Request for follow-up from interview
- Request for interview date change
Questions and answers
At the moment we have a number of different email addresses for contacting HR&OD. To minimise this and to make it easier and more efficient for you, our new online form will make it a smoother experience, directing your enquiry to the right team.
The introduction of a Helpdesk service is part of an ongoing and longer-term digital transformation of customer service improvements and will support greater analytics of enquiries and gathering customer feedback.
To keep our systems and your personal information safe, you need to include your employee number. This is a mandatory requirement to ensure security and to make sure we can match your records.
We recommend you use your council email address if you have one. If you don’t have a council address, you can use a personal contact address. Please ensure you enter the details of your email address correctly as this will be the primary method of contact once the form is submitted.
The following email addresses have been phased out and we are no longer processing new enquiries sent to these mailboxes:
- HROnline
- HR Service Centre
- HR Employee Relations Enquiries
- Training Centre
- Performance
The HROD Enquiries Form is now the main method of contact in addition to the HR Helpbot and phone number. All details can be found on our Contact HR page.
Contact via telephone will still remain unchanged. Please visit the Contact HR page for our telephone options.
For Job Evaluation, please email: HRJobEvaluation@argyll-bute.gov.uk
For Recruitment, please email: HR-Recruitment@argyll-bute.gov.uk
For Wellbeing queries, employees can submit these via the HROD Enquiry Form, but for Managers submitting Occupational Health Referrals for an employee, please email: Wellbeing@argyll-bute.gov.uk