We all need to make sure we comply with current policies and legislation in order to deliver services efficiently. This means keeping up to date with training when required.
Mandatory training
Training for everyone
There are certain courses we all need to complete:
- AB 365 Online
- Argyll and Bute Council employee onboarding
- Complaints handling procedure
- Data protection training
- Equality and diversity
- Fire safety awareness
- Fraud awareness
- Freedom of information
- General Data Protection Regulations – annual refresher
- Positive customer service
- Stay safe online
Specific training
Depending upon you job, you may need to complete additional mandatory training, your manager should identify these to you.
Some examples include:
- Mandatory Education e-learning courses/Schools and GDPR – all Education staff.
- Taking card payments from customers – anyone taking payments from a customers credit/debit card.
How do I complete my training?
Training for everyone
From within LEON:
- Select the Mandatory Training tile from the Home page.
- All mandatory training courses everyone needs to complete will then be shown.
Specific training
From within LEON, either:
- Select the Browse all Courses option on the Home page and search for the title.
- Select on the category that is the most appropriate (e.g. Working for Argyll and Bute Council). If the course is not listed, it may be in a different category, or you can use the search function.
Please see the FAQ section in Leon which includes detailed instructions for taking and completing a course.
FAQ’s
What are the mandatory training courses and how often do I need to take them?
Training for everyone
All employees with access to the council network are required to complete the following courses.
| Course Name | Frequency |
|---|---|
| AB 365 Online | Only once |
| Argyll and Bute Council employee onboarding | Only once |
| Complaints handling procedure | Every 5 years |
| Data protection training | Only once or when your General Data Protection Regulations – annual refresher has expired |
| Equality and diversity | Every 3 years |
| Fire safety awareness | Every 2 years |
| Fraud awareness | Every year |
| Freedom of information | Every 5 years |
| General Data Protection Regulations – annual refresher | Every year |
| Positive customer service | Every 3 years |
| Stay safe online | Every year |
How can I view my mandatory training?
From within LEON:
- Select the Mandatory Training tile from the Home page.
- You will see the courses you need to complete, those you are studying at the moment and any which are overdue.
Can I view my employee’s mandatory training?
Yes, you can view employees mandatory training by going into the Reports tab and selecting My Team mandatory training completion. This will show you which team members are overdue.
Education
Additional courses Education staff are required to complete.
| Course Name | Frequency |
|---|---|
| GIRFEC | Every year |
| Protecting children | Every year |
| Schools and GDPR | Every year |
How much notice will I get before my training expires?
LEON will email you 2 months prior to your training expiring.
Will I get a reminder before the deadline?
Yes, you will get reminders when it is:
- 2 months before it is due to expire.
- 1 month before it is due to expire.
- 3 days before it is due to expire (your manager will also be sent a copy).
What happens if I fail to complete the course within the required timescale?
You will receive a final email notifying you that your training has expired. Your manager will also receive an email to notify them that your training has expired.
You will then need to complete the course(s) as soon as possible. Please note no further reminders will be sent.
What happens if I fail the annual data protection refresher course?
If you fail your annual refresher course, or do not complete it within the require timeframe, you will need to go back and do the original course (Data protection training) again.