Monitoring, evaluation and shared learning

In the spirit of continuous improvement, a service design activity shouldn’t be considered as an isolated activity. Once you have achieved your outcome, you should monitor and evaluate it. This loops back to wider self-assessment activity, which will identify any future challenges to be addressed through the service design process

The process should not an isolated activity but continuous, feeding from the outcome back to the challenge.

Sharing your experiences with the rest of the organisation helps us all learn. To this end, after you have carried out your service design activity, you should:

  • Consider submitting a case study for inclusion in Part 3 of this resource.
  • Share your experiences and lessons learned.
    • What worked well?
    • What pitfalls can you help others to avoid?