Quality conversations are at the heart of how we do our business. Having the skills and confidence to engage in quality conversations with our colleagues, partners and communities is one of our key priorities.
Most quality conversations will be informal and simply part of the day-to-day dialogue between manager and employee. For example checking in, updating and reviewing key activities and objectives. Sometimes performance conversations will be more formal, for example where improvements are required.
Quality conversations link directly to the following Connect for Success principles:
- Employee Empowerment principle we need to ensure employees have the skills and experience to deliver their objectives. Having quality conversations supports this approach.
- Learning Council principle we have learned from previous experience that PRDs were not fit for purpose and have introduced the Quality Conversation approach.
Please check our training courses for any future learning.
Documents
Quality Conversations Survey Results 2025 1.33 MB 24 downloads
Read about the findings from the 2025 staff Quality Conversations survey ...
Record of Quality Conversation 19.90 KB 786 downloads
Optional template to support keeping a record of your quality conversations ...
Quality Conversations Webinar: Changes to PRD 465.04 KB 190 downloads
A copy of the slides presented at the webinars supporting the move to regular performance...