Quality conversations

Quality conversations are at the heart of how we do our business. Having the skills and confidence to engage in quality conversations with our colleagues, partners and communities is one of our key priorities.

Most quality conversations will be informal and simply part of the day-to-day dialogue between manager and employee. For example checking in, updating and reviewing key activities and objectives. Sometimes performance conversations will be more formal, for example where improvements are required.

Quality Conversations Survey 2024

Thank you for completing the Quality Conversations survey, the responses have been collated and the results will be published soon.

Quality conversations link directly to the following Connect for Success principles:

  • Employee Empowerment principle we need to ensure employees have the skills and experience to deliver their objectives.  Having quality conversations supports this approach.  
  • Learning Council principle we have learned from previous experience that PRDs were not fit for purpose and have introduced the Quality Conversation approach.

In order to support having these conversations, we offer the following complementary courses:

  • Communication skills for managers
  • Managing a hybrid workforce


Please check our training courses for any future learning.


Record of Quality Conversation 19.90 KB 12 downloads

How to complete your quality conversation survey. ...

Quality Conversations Webinar: Changes to PRD 465.04 KB 59 downloads

A copy of the slides presented at the webinars supporting the move to regular performance...

Performance and Career Conversations - Guidance 920.88 KB 199 downloads

This guidance sets out expectations for employees and managers in relation to conversations...