RPA Overview
The importance of increasing our automation capability is recognised in the ICT Strategy and the Chief Executive’s principles for supportive working practices of maximising the opportunities that technology offers and data driven decision making.
Intelligent automation (IA), is the combining of different process automation technologies together into a single automation solution. Those technologies include dynamic process review and solution design, low-code application builders with built in workflow, robotic process automation (bots), integration capabilities and intelligent data management suites. The benefits of applying intelligent automation to reviewed processes and customer journeys are well understood and include: improved productivity, increased accuracy, better service quality, reduced costs and freeing up of employee talents for more complex activity.
Process
Use the easy process design interface to define the business process workflows you want your application to automate
Data
Specify the data you want your app to capture and use, with a variety of predefined or custom data types. Create includes a visual data modeler which makes it easy to use
Integration
Decide which systems your application needs to integrate and communicate with using APIs of the file import / export
Automation
Here you’ll specify which tasks, events, process steps you want to automate, as well as configuring business rules, service level alerts and escalations
Communication
Decide which events should trigger an automated correspondence such as an email or SMS message using customised message templates
UI & Forms
Configure appropriate user interfaces for your application to be used on desktop and mobile devices. The intuitive drag-and-drop page builder makes it incredibly quick to configure using widgets and screen elements
Dashboards
Boost the business value of your app with built-in reports and dashboards. In this area you can define which reports to make available and how you want them to be displayed using a variety of options