Prepare
- Benchmarking
- Customer service health check
- Horizon scanning
- PESTELI
- SWOT
Discover
- Business Model Canvas
- Horizon scanning
- PESTELI
- SWOT
Define
- Business Model Canvas
- Scenario planning
Develop
- Business Model Canvas
Deliver
- Business Model Canvas
Follow-up
- Customer service health check
Tools
- Follow-up, Prepare
Compare your processes and performance against others to see how well you are doing.
- Define, Deliver, Develop, Discover
You can use this to map, discuss, design, and invent new business models and visualise the results.
- Define, Prepare
Used to detect emerging threats and opportunities to guide decision making.
- Discover, Prepare
A mnemonic to help understand the environment in which you work by structuring your thinking around specific headings (e.g. Political, Economic, etc.).
- Define
Help users to assess strategy against a range of plausible alternative futures, with the scenarios created providing a context to help managers make reasoned decisions.
- Discover, Prepare
A mnemonic to structure your thoughts as you evaluate the strengths and weaknesses of a product or service along with the opportunities and threats.