Service Design

Inspired by the Scottish Approach to Service Design, the council has adopted a Service Design-led approach to improvement activities. The following information will help you understand what service design is and how you use the associated tools to improve activities.

Introduction to service design

If you are new to service design, please read this introductory section first, where you will learn about what service design does and introduces the double diamond model which is at the heart of how you would perform a service improvement activity.

Using the service design model