Sickness and absence

Supporting Attendance at Work

We value our employees and are working to create a culture where employees and line managers work together to support wellbeing and prevent or reduce sickness absence occurring, as far as possible.

In the instance that you are unwell, we want to help you with your recovery and minimise absence from work and we will do all of this by putting supportive, consistent and fair procedures in place. It is our intention that the Supporting Attendance at Work Policy and Procedure be used positively and constructively to help you to return to or remain at work.

Supporting Attendance at Work Policy

Supporting Attendance at Work Procedure

Occupational Health Referrals

Redeployment for medical reasons


Visit the Coronavirus advice page for information on the latest guidance and general advice. If you need to report an absence related to Coronavirus please call the absence line using the details below. The absence line must also be notified of a return to work following a Coronavirus related absence.

Absence Line

Employees should call the absence line on the first day of absence* and again to advise of their return to work. Line managers will receive an email notifying them of an employee’s start and return from absence.

* If your work needs to be covered by another member of staff or if you are relied upon to carry out a shift or scheduled work then please make sure your line manager is contacted as soon as possible so they can arrange cover for you. Your manager will report your absence to the absence line on your behalf.

Call the absence line on 01546 605513 and press 1 to speak to the attendance team. The line is open Monday to Friday from 8.00 am to 5.00 pm.

Should you be off for more than three consecutive days, on day four you should contact your line manager and tell them whether or not your illness is likely to continue beyond seven days.

If you are off for more than seven consecutive days (regardless of whether or not these are working days), you must visit your doctor/GP and get a ‘Fit Note’ which must be sent to your line manager as soon as possible. See the Absence Line Procedure below for further information.

Employee Assistance Programme

The employee assistance programme can provide you with independent confidential support and is available to all employees, their spouses or partners and dependents (aged 16-24 if in full time education). For further information please visit the EAP information page.

The Guardian Service

For HSCP employees the Guardian service is independent and confidential and is for staff to discuss matters relating to patient and service user care and safety, whistleblowing, bullying and harassment, and workplace grievances.

The guardians are external to the HSCP and will provide information and emotional support in a strictly confidential, non-judgemental manner.  The ‘Speak Up’ Guardian Service can be accessed 24/7 via 0333 577 5955 or by email at  You can also find out more information on their website at

Information for managers

If you are a line manager supporting an employee with their absence please refer to the manager’s supporting attendance page or The Hub.

(Please note – the Hub can only be accessed by council staff)


Supporting Attendance Procedure - Leaflet 143.53 KB 10 downloads

This leaflet gives an overview of the supporting attendance procedure, the expectations...

Phased Return to Work Procedure 445.46 KB 8 downloads

If you have been absent from work due to sickness/ill health the phased return...

Medical Fit Notes - Guidance for Employees 506.98 KB 6 downloads

The Fit Note is issued by your GP and has been developed to focus on what activities...

Absence line procedure 174.21 KB 16 downloads

Procedure for using Absence line to report sickness ...

Occupational Health information leaflet 129.26 KB 5 downloads

This leaflet will help answer some of the questions that may be asked before, during...

Notification of sickness absence and return to work discussion form 125.20 KB 29 downloads

A return to work discussion must take place and a form completed after every period...

Supporting Attendance at Work Policy 158.86 KB 15 downloads

The Maximising Attendance at Work policy has been replaced by the new Supporting...

Supporting Attendance at Work Procedure 515.32 KB 26 downloads

The Maximising Attendance at Work procedure has been replaced by the new Supporting...

If you are a line manager supporting an employee with their absence please refer to the manager’s supporting attendance page or The Hub.