Skills needed within your design team

Ensuring the following skills are covered by members of your service design team will increase the chances of your service design activity reaching a successful outcome:

  • Skills in research techniques, including question design for surveys and interviewing, and data analysis.
  • Facilitation techniques and other individual and group interviewing skills.
  • Project and change management skills.

The tools included in this resource will be most effective where they are used by people with the skills and knowledge mentioned above.