Business Model Canvas
You can use this to map, discuss, design, and invent new business models and visualise the results.
Benefits realisation
Makes sure the potential benefits are achieved.
Tree diagram
Tree diagrams present causes and effects as a hierarchy and provide an alternative way for gathering and presenting information to Fishikawa.
Scenario planning
Help users to assess strategy against a range of plausible alternative futures, with the scenarios created providing a context to help managers make reasoned decisions.
PDSA cycle
The Plan-Do-Study-Act cycle to conceptualise the process of continuous and iterative improvement.
Open user interviews
An interview with a user which is done in an open and transparent manner, where the user can see what you are writing down.
Observations
Information is gathered about people’s behaviour through watching how they navigate through a process / service journey, highlighting any areas where they experience difficulties.
Love and hate letters
Writing a mock letter to a service provider gives people an opportunity to draw upon the emotions they experience when interacting with that service for real.
Horizon scanning
Used to detect emerging threats and opportunities to guide decision making.
Force field analysis
Helps you to decide whether or not to make a particular decision or change by identifying factors (forces) for and against, and the relative importance these factors play in the overall decision.