Business Model Canvas
You can use this to map, discuss, design, and invent new business models and visualise the results.
Benefits realisation
Makes sure the potential benefits are achieved.
Service blueprinting
Helps you visualise the full processes and infrastructure required to deliver a service.
Pop-up research
It is about taking your research to the people you wish to engage with, rather than relying on them coming to you. It is not about which research methods you use.
PDSA cycle
The Plan-Do-Study-Act cycle to conceptualise the process of continuous and iterative improvement.
Open user interviews
An interview with a user which is done in an open and transparent manner, where the user can see what you are writing down.
Observations
Information is gathered about people’s behaviour through watching how they navigate through a process / service journey, highlighting any areas where they experience difficulties.
Fisher’s transition curve
Provides an insight to how individuals respond to change.
Process mapping with Liberty Spark
A project planning tool which is designed to be used in a collaborative environment and helps to sort ideas for project implementation into themes.
Stinky fish
Enable the sharing of concerns participants may have related to the overall theme of the workshop.