Liberty Converse Overview
Liberty Converse is an automated telephony solution that serves as a comprehensive switchboard, providing multiple service disruption lines and enabling 24/7 automated payment processing. Designed to streamline customer interactions and operational efficiency, it is widely used across various departments. By automating routine call handling and payment services, Liberty Converse ensures continuous availability and reduces the need for live agent intervention.
Web Agent Overview
Web Agent is the core application interface within the Converse telephony system. It facilitates the management and operation of calls and customer interactions handled by departments using Liberty Converse.
Serving as the primary tool for agents in the Customer Contact Centre, HR, and Scottish Welfare Fund, the Web Agent supports efficient call routing, interaction logging, and seamless access to telephony features, enhancing the overall responsiveness and service quality.
